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Help & Support
How can we help?
Find answers to common questions or reach our team directly.
Common Topics
Converting Airtime
Submit a request, send the exact airtime amount to the displayed number, then wait for admin verification (usually within 30 minutes).
Withdrawals
Add a verified bank account under Profile → Bank Accounts, enter an amount, and confirm with your 4-digit transaction PIN.
Failed Transactions
Open a support ticket with your transaction reference number and any proof of payment. Our team reviews within 24 hours.
KYC Verification
Use the Identity Verification page in your dashboard to upload a valid government-issued ID and unlock higher limits.