We're here to help.

Reach our team via email or WhatsApp. We respond fast.

Email Support

Send us a message and we'll respond within 24 hours.

support@airtimevault.com

Chat with our support team in real time during business hours.

+2349000000000

Business Hours

Monday – Friday, 9 AM – 6 PM WAT

Emergency support: 24/7 via email

Location

Lagos, Nigeria

Remote-first team

How long does a conversion take?

Most conversions are verified and credited within 30 minutes after we confirm receipt of airtime.

My transaction shows 'pending' — what do I do?

Pending transactions are under review. If it stays pending for over 2 hours, contact support with your reference number.

How do I reset my transaction PIN?

Go to Profile → Security → Reset PIN. You'll need to verify your identity before setting a new PIN.

Is my money safe with AirtimeVault?

Yes. Wallet funds are held in partner accounts and are not used for any other purpose. All activity is logged and auditable.